FRAMEHOP SUPPORT
Here to help.
Email 8rjb@proton.me for product, account, billing, privacy, or security questions. Framehop is in pre-launch; the Free app is available as a direct, unnotarized download. Pro purchases remain limited to release testing.
Connection and permissions
Use the same trusted local network on both devices. Guest Wi-Fi may block connections. Allow Screen Recording on the Mac; Pro and Accessibility permission are needed for Windows mouse control. After a permission change, quit and reopen Framehop. Keyboard input stays on the Mac.
Send useful details safely
Include your Framehop version, Mac model, macOS version, Windows version, Chrome version, display mode, and a description of the problem. Never email your password, emailed code, licence key, active pairing link, or payment details. Crop screenshots to remove private desktop content.
Accounts and subscriptions
Free needs no account. Pro accounts and checkout are currently limited to release testing. When subscriptions launch, cancellation will be available from Your account → Manage billing. Final sales and refund terms will be published before purchases open.